Panasonic India Pvt Ltd — Gas leak in outdoor coil unit

I emailed a purchase order to Mr Rajesh P R, Assistant Manager, Corporate sales Panasonic India, Cochin office on 22nd July 2015 for 2 ton AC. The AC was delivered and installed on 24th July 2015 by Panasonic staff.

The AC stopped working all of a sudden on 1st Oct 2015. I called Panasonic customer service on Thursday (1st October) and their technicians came and checked the AC on Friday (2nd October), looks like the technicians were trainees and they said the AC ran out of Gas. Since they din't have the refilling GAS container with them, they said they will come and fill the Gas on Saturday (3rd October 2015). As promised they didn't turn up on Saturday and on Monday morning, I called Rajesh and he said he will arrange for Technician but technicians didn't turn up till Monday evening, I called Rajesh in the evening and he said he will arrange for Technicians.

The technician who came on Tuesday (6th Oct 2015) said the Gas leak is in the outdoor unit and they were able to hear the leakage noise of Gas coming out from the pipe. Since they couldn't unscrew the outdoor unit cover, they heated up the screws and messed up the whole unit cover, during the heating process paint started melting and packaging provided inside the unit also got affected during the heating process. The copper pipe was welded, but it looks like there is no guarantee that this will resolve the issue.

I spoke with Rajesh and he said the company will not replace the outdoor unit. I am disappointed with the way Rajesh ( Panasonic Manager) responding to a customer. We bought two AC's for our office from Panasonic, also we had plans to buy two more AC's and based on this experience, I will not buy the rest of the AC's from Panasonic.

In spite of all the mess and the damage created the technicians managed to assemble to unit and tried to refill the GAS, during this process GAS ran out and they said they will come and fill the GAS later, I hope they will come!

I couldn't imagine a big company like Panasonic sending technicians without right tools to fix AC units.