Panasonic — Issues regarding Split inverter AC installation and product offer disparity between company website and service centre

Address:

South bankimpally, p.o. madhyamgram dist 24 pgs North pin 700129

Recently I purchased Panasonic Split inverter AC on 22nd April, 2023 from Great eastern retail Pvt.ltd, Madhyamgram and they have provided me the same on 29th April but the installation is being still delayed by the company service center they have informed that before 6th May, 23 they can't provide installation whereas the company is offering priority installation within 24hrs. Infact for 2days when we connected to the customer care service person different officers informed me different charges for installation and in the company's website standard installation charges is 699 rupees plus GST and ODU stand is free of cost but we have been charged this from the shop . Why this disparity is going on by the company ? I have mailed you before on 27th nd 28th APRIL but got no response. Very worried with the service of this company. Try to resolve the problem nd provide the installation date at the earliest. Let me also know proper standard installation charges from your end nd why we couldn't get ODU stand for free.