Panasonic — led 49 4k 630d

1) led tv 49 4k 630 d was purchased from modi's branded panasonic shop, tiruchy on 10/06/2017.
2) installed on 13/06/2017 and defective on 25/06/2017.
3) instead of repeated compliants to the dealer, the compliant was registered on 27/06/2017.
4) service mechanic checked and found the the entire panel to be replaced and sent the report.
5) based on my repeated request and dealer's request company accepted for change of another new t. V on the same brand without cost and approved the same.
6) due to implementation of gst the bill was not ready up to 10/07/2017.
7) finally they informed that the same make is out of stock and company approved to give 2017 model 4k 49 600s without speaker.
8) the dealer paid an amount of rs. 13000/- as demanded for the replacement with speaker.
9) it is understood that company despatched the t. V on 21/07/2017 without speaker.
10) from 22/07/2017 the service people demanded to pay an extra amount of rs. 11, 000/- for the t. V without speaker over phone to my wife and me..
11) whether service team is eligible to recover rs. 11, 000/- after the approval of company for the same t. V without speaker.
12) even after payment of a lakh our family is suffering without t. V for the past 40 days due to irresponsible action.
13) due to insufficient fund i am also not in a position to give the fine amount of rs. 11000 for the same t. V without speaker.
14) if you feel my complaint is genuine, please take immediate action for the replacement of 4k 49 600s without speaker