Panasonic — LED 50in Smart TV

I have written to senior service professions and had umpteen calls with customer care and service centers, but respite to the pathetic services by Panasonic.

Of all the competing brands and technologies, we chose the Panasonic Smart TV (TH50AS6700; Serial no. 14MDB0030) for a life experience for my family. We chose Panasonic for the brand value and ethics which is also rightly articulated – No company is good without good services.

My Panasonic Smart TV was repaired in October 2018. After the repair the service agency m/s Sakshi Services, New Delhi convinced me to buy a three-year Extended Warranty, after lots of deliberations. I paid the warranty amount of INR 18, 300 (part through cheque of ~ INR 12, 400 and rest as cash). The receipt of the same is attached for your kind perusal.

Since last few days, I observed a red streak on the screen and hence lodged a complaint at Customer Service India. The engineer visited by place and investigated the problem on 23.09.2021. He also verified the original receipt of the EWC of INR 18, 300 and informed that the panel has to be changed.

called the Service Center - Ganesh Aircon for the update and they informed me that the Area Sales Manager Mr. Sanjay Shukhla (+91 [protected]) has ordered that they cannot provide the services as my EMC was only for two years. (the receipt of the payment that I have is for 3 year EWC that they simply are denying).

In India, it seems the Panasonic services are pathetic. While selling the warranty, I was made the promise and reiterated the value of Panasonic as a service- oriented company, but when the part has to be replaced now, I am being given varied excuses and reasons. The same issue also happened the last time during servicing in 2018 and I had to call the customer care and my dealer to get it resolved.

I fear that the service provider would be deliberately extending the resolution with varied excuses and stories, beyond my warranty period (24.10.2021).

I wanted to share my difficulties as a customer of Panasonic. After this, I am losing my trust in Panasonic and would encourage others not to go for Panasonic products.