| Address: | houseno. 14 , mukesh colony , ballabgarh, haryana, Faridabad, Haryana, 121004 |
I am dr. Gaurav dixit resident of faridabad haryana. I visited reliance retail limited, crown lnteriorz mall, mathura road, faridabad on 08/09/2018 for purchase of tv. There i meet arvind, salesperson. I told him about my requirements and type of tv i want. Reliance has numerous company so i didn't specify any company to him and my budget was not an issue. He showed me panasonic 43fs600d. He told me all applications are inbuilt and running properly and gave me false promise that amazon prime video application is going to launch in a week. I asked and confirmed numerous time about amazon prime because amazon prime requirement was priority.. Arvind also told me that live tv works on it. Then i bought this tv and got it installed after one week.
Its been more than 7 months i visited reliance many time enquiring about amazon prime update he always procastinate about this moreover inbuilt applications are also not working and live tv is not working.in short there is nothing in this tv and everything that was told about this tv to me ws wrong. Then i informed about my problem to digital deparment head (Sachin sharma). He registered complaint in panasonic and talked to rajeev asm in panasonic. An engineer visited my place but he also could not run the applications. Then mr. Satish (Service centre manager) called me and told me that these applications will not work in this tv. And there is no update for amazon prime sombody has misguided you. And i recieved message from panasonic on 20th april 2019 that your complaint has been cancelled. Please look into this matter and i dont want to keep this tv and i want some other brand tv.
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