Panasonic — My Mobile Phone Panasonic Eluga Switch

Purchased Panasonic Eluga Switch on[protected] on line
The phone switched off suddenly on[protected] and submitted to Nidhi Communication Shop No.6, First Floor, Sohna Road, Near Yamaha Showroom Islampur, Gurgaon vide service request No.173 dated[protected] but till today on[protected] my repeatedly calls to Ms.Ekta of Nidhi Comm. neither get satisfactory reply nor status of my hand set. She asked me to call at custmar care no [protected] but there is always engaged tone. Even today at 2.30 pm I called to Ms.Ekta of Nidhi Communication she replied that she can not do anything and I sent my colleague to her office but came to know that she has shifted from there. Now i am requested to the concern people of the company either resolve my issue and let me know the status of my handset or return immediately otherwise I am free to take further action.
Thanks, ...