Panasonic — New ac but looking damage

Address:

Jaipur, Rajasthan, 302015

I had complaint on 17th july'16 at call center number for my ac which was newly purchase. My complaint no is airconisr[protected]. 2 times i had raised my complaint but no body visited at my home i had received a number [protected] (Jalim shekhawat) from call center and when i called to him he said i am sending some one for solution. Still no body visited for check and resolve my complaint!! I think my ac is damage and no responce from panasonic.
Kindly resolve...