Panasonic — NON attending Complaint for the last four months

Address:

D-73/5, GURU AMAR DASS AVENUE, BEHIND VEEJAY PETROL PUMP, NEXT TO BABA DARSHAN SINGH DERA, AJNALA ROAD, AMRITSAR, 143008

Dear Sir/ Mam,

Reference to the said subject and the pictures attached with this letter are easily explaining the situation me and my family is facing for the last 4months, complete summer time we have
passed without the freezer part of our refrigerator. You can see that the freezer door has been closed with the help of tape.

By looking at the pictures, can anyone say that we are using a refrigerator of a multinational called “ Panasonic “. Is this the service provided by a MNC, that the customer is complaining for the last 4months regarding the door of the freezer, that the door is not closing and the service vendor and even the seniors( Mr. Abhay)sitting at Chandigarh office are giving excuses every time by saying that the new door has been dispatched today.. this we are listening for the last 4 weeks. We have the extended warranty, and the followup of the complaints are attached for your perusal.

It is a request to replace our refrigerator because now we have got so much frustrated that we are thinking to go to consumer court to get justice, which is our right .. because if after spending almost a lakh rupee for such a brand, we are not getting the services, then we should look for some better way to get the issue solved.

Regards.

Sajiv kumar Budhiraja/ Vandana Budhiraja

[protected]/ [protected].

D-73/5, GURU AMAR DASS AVENUE,

BEHIND VEEJAY PETROL PUMP,

NEXT TO BABA DARSHAN SINGH DERA,

AJNALA ROAD, AMRITSAR, 143008