Panasonic — Not available of spare parts

I bought Aircon Split AC, Model No. CS-S18RKY, SERIAL NO.[protected] and [protected] on 06 April 2016.

Company engineer visited on 21 June 22, vide service request no R[protected]. we had paid iNR 500+ Tax. It was diagnosed by service engineer error H-59 . Requested sensor have to be replaced in two to three days. After chasing with your customer care, it was told your service request has been cancelled with out assignment of any reason.

When i bought this AC, I was told its compressor having 10 years warranty. When I interacted with Area Sales Manager ( ASM), they informed me this parts is not available in India due to the said model is not in production.

Please help me out to get replacement of sensor or any parts for model as mentioned above, if company is giving compressor having 10 years warranty must have to maintained spare inventory upto 10 years. I had spend 50k on purchase of item from reputed company.