Panasonic — Panasonic Air Conditioner

Address:

Ludhiana, Punjab

This is the third time that iam facing issue with my Panasonic Air conditioner and again it was not my fault and again the Panasonic people are saying me to pay for a mistake that has been done by them, below are the list of people who are involved and are cheap in handling customers queries. Mr. Shiv Ratan (+[protected], Mr Sandeep( +[protected], Mr Rahul ( +[protected], Mr Jagdish (+[protected] Mr Amarjeet (+[protected] Below is the older conversion and on Saturday again my AC has stopped working Hi Team, This has been my worst experience with Panasonic. My Air conditioner stopped working on 24th July 2015 and when the Technician came down to inspect they said that they will have to replace it as the was under warranty and their would be charge of 3500 for Gas and Labour charges. They registered my complaint and said that the compressor will be replaced within 12 working days. I waited for 12 working days and called up Panasonic to get the status on the same and they reported that the compressor was not available and it would take another 12 working days as they will be reporting a complaint again. I waited for another 12 working days and still did not receive any information and then again i called up and checked and the answer was sir the order was cancelled and we have to place another order as the compressor was not available. During this 24 days i kept on calling your concerned persons Mr. Shiv Ratan (+[protected], Mr Sandeep( +[protected], Mr Rahul ( +[protected], Mr Jagdish (+[protected] and i am sorry to say i just kept on getting a run around saying Sir aap Jagdish ko phoone karlo, nahi sir aap Shiv Ratan ko phone karlo and when i busted my anger on Shiv Ratan they then confirmed that the compressor will be available within 3. days and will be fixed, on 7th or 8th Aug 2015 finally the AC started working after they replaced the compressor. Right after 11 days my compressor went down again and i registered the complaint again, the technician came down again confirmed that the compressor has stopped working again and needs to be replaced again and assured me that this time the compressor will be available in next 10 Days. after 14 days i called up Panasonic customer Service and this is what i get an answer saying that sir your order was placed on 20th Aug 2015 but due to duplicate order setup the orders were cancelled and we have to register another complaint. This is totally crap and unprofessional and i have to wait again for 10 working days, this is not how customer service works. I have been handling customer service for almost 8 Yrs now. If you dont know how to handle customer please come to me for a training session. And this time I AM VERY CLEAR I AM NOT GOING TO PAY ANY CHARGES AND IF I DONT GET THE ISSUE RESOLVED IN NEXT 24-48 HRS PLEASE BE READY FOR ANOTHER STINKER AND A PHONE CALL TO THE HEAD OFFICE.