Panasonic — Panasonic Display broken Due to Low quality glass

Address:

Austin Town Bangalore

I had purchased a Panasonic LED TV on 15th Aug 2022 43 inch on a EMI basis. We had been advised to do wall mount so i paid 2k extra.On 30th Sep we tried to change the tv postion, when we touched the TV glass, it started breaking inside and 90% of the display was gone in a fraction of second .When we called the service person he asked us to change the display and said it will charge 21, 000 .We have taken 2 years warranty for the tv.Why should i pay when it was not our fault.I had called Girias person who sactioned the loan, He just said i can get u 10% discount on the display price.I had asked him for replacement of Small version of TV for the same EMI.They refused immediately.I need help from the consumer forum to please look into the issue.I am from Bangalore...