Panasonic — Panasonic projector pt-ar100u

Address:	Pune, Maharashtra, 411037
Website:	www.panasonic.com/in

Hi,

I had purchased my panasonic projector pt-ar100u about 1 year ago. After about 8 months o[censored]sage, the projector has given continuous problems. To resolve the problems i have been submitting my projector to the authorised service center peral systems in pune. The service provided by them was terrible. The following are the details of various problems encountered:

1 24/02/2016 – problem: heating problem. Projector automatically.

2 26/02/2016 – problem: hdmi port not working. Time to resolve 2 months
After 8 days they said to take back my projector and informed me that they will call me when the necessary part is available with them.
They called me and repaired the projector 14/05/2016. When i went home and checked the projector, the projector again started giving error of heating problem and went off after 5 mins.

3 14/05/2016 – problem: heating problem. Projector automatically switches off after 5 mins. Status: not yet resolved

Your company does not provide on-site service. Hence, every time i have to remove my wall mounted projector and take it to your service center which is not near to the place where i live. I have had to make 8 visits to the service center for dropping the projector with pearl systems and taking it back.

Further, during my visit to pearl systems, i personally had seen that the technician over there was removing the hdmi cables and putting them back even when the projector was on. This might have caused damage to my projector. I believe that pearl systems is not staffed with proper technicians.

I want an answer for the above stated problems caused to me. I want my projector to be examined by proper technicians or i want my projector to be replaced.

Expecting the reply at the earliest.

Thanks,
Manish oswal
+91 [protected]