A complaint about the split ac service done in jul 21
. Your technician attended asked for
capacitor replacement. Gas charging after capacitor sequantially informing us to replace the compressor and motor. Finally gas replacement. Totally I incurred rs 21K charges for replacement . Finally got my ac outdoor repaired, working with a heavy rattling noise. When enquired, he said let it run for a month, this noise will go. Again I called him for noise problem, he kept some weights and slipped my mind. This time problem will be solved.when I called him repeatedly he is evading. The noise problem is very severe now.
I am living in a gated community and the secretary wrote to me as below quoted on 30th Mar 22
sir request you to rectify your out door AC unit seriously unable to bear the sound, requested you directly as well. Please do take necessary steps if not do not switch on the AC.
Thanks & Regard
Secretary
Again remainder from him quoted below on 3rd Apr 22.
There is a tolerant level please switch it on stand out and hear your AC sound and check other AC when running and you decide. Please be considerate.
Thanks
Secretary
I have around 150 flat owners living in my association.
I request you to resolve with your technician. He is Mr Yaguf. mobile no. [protected]
Again your want me to spend again 17 k
As per below mail.
Subject: Panasonic Air-Conditioner Model: CU-UC18NKYP Purchased on[protected].
This is reply is with reference to your email dated[protected] regarding your above said product. We request you to please refer the visit of Panasonic engineer at your residence. Kindly note that after inspection we found that Compressor needs replacement. We would like to inform you that your product is out of warranty period, hence service will be carried out chargeable basis. Please note that the total estimated cost for repair of your product is Rs.17, 604/-.
We are awaiting for your kind confirmation on this so that we can initiate the repair activity from our end.
In case of any further clarifications or support required you can also contact to our Area Service Manager Mr. Hemant Kumar
This kind of reply from Panasonic india, is really irksome and no justice to the customer who trusted the brand.
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