Panasonic — Pathetic service given by panasonic india and its authorized service center mbs enterprises

Address:

Raigad, Maharashtra, 410210

Hello,
Almost 3 years ago, i purchased panasonic washing machine (fuly automatic), model number na-f107vc4w01 in navi mumbai, india. this is a decision that i very much regret as i would have been much happier if i had gone with your competitor lg. below is my bad experience with panasonic india detailed in chronological order.

On september 13th 2016, a service engineer by the name of anuj gupta from panasonic authorized service center called mbs enterprises (panvel, raigad district) came to my residence as i had placed a complaint regarding the washing machine making loud noise during the wash cycle. he came and inspected the machine and came to the conclusion that the noise is due to to faulty inner drum which needs to be replaced. i asked him to send me a quotation for the same. while leaving, anuj gupta disconnected some of the parts of the machine without telling us. for the next 6 days, myself and my wife were frantically trying to figure out as to why the machine won't work as we did not get any response from neither the service center nor panasonic india. the owner of mbs enterprises is mr. manjesh.

Out of deep frustration, i called the service center on september 19th at 10:30 am to talk to someone to resolve my issue. nobody picked up my phone till 10:30 am, even though on google the timing of the service center is from 9:00 am on wards. i tried calling assistant service manager from panasonic named mr. shravan kumar. to my utter surprise he would not pick my call or respond to my messages. i looked for people in panasonic on the internet and found out the phone number of mr. sanjeev math (general manager - panasonic, maharasthra). he understood my issue and gave me the phone number of mr. mudit shrivastava (service head - panasonic india). i explained to mr. mudit who basically said that he would take care of my issue. on the same day, service engineer anu gupta came to my house with an unauthorized person to my residence. when i questioned who this unauthorized person is i was told that he was a friend of anuj. i was shocked that panasonic allows unauthorized people to go to customer's house and especially when there are only women in the house during afternoon time. also, both anuj gupta and manjesh told me that they had never before replaced the inner drum and they did not have the expertise to do it.

I was assured by mudit shrivastava and manjesh that they would pick up my machine on september 23rd and the machine will be returned the next day i. e. september 24th. please not e that no one came to my residence on september 24th and neither did someone from panasonic or mbs enterprises (authorized service dealer) bothered to call me and tell me that they cannot deliver the machine on the 24th. the whole day today neither mudit or manjesh bothered to take my call. finally, in the evening mailk from panasonic service department told me that they don't have the required part and it would take another couple of days before they will send the machine back.

It has been 13 days since i don't have a working machine. my wife who takes care of 2 small children is now also burdened with washing the clothes with her hand. this is not acceptable to me anymore. i will now escalate with consumer forum in india and also take my experience and share it with people on social media. both your authorized service dealer and panasonic india are diluting your brand and no wonder your competition is doing so much better vis-a-vis panasonic.

I want some senior person from panasonic india to connect with me and talk to me and understand my complaint. i have spend a lot of my personal time in dealing with this issue which is also not acceptable to me.

Thanks,
Deepak nair

Email address : [protected]@yahoo.com