Panasonic — Performance and service

Address:

New Delhi, Delhi, 110075

I have a Panasonic LED TV, model TH-C 32C 55 D, bought in June 2013. The trouble started on Feb 06, 2016. The picture was not clear and the colors were a smudge. A complaint was lodged and after persuasion and killing my SUNDAY, the Panasonic person arrived, reluctantly. He diagnosed it as "motherboard issue" and repaired. It was a paid call. The same trouble recurred within 10 days or so. The technician visited and fixed it as earlier. Again on March 06, 2016, the TV relapsed with the same trouble. I was asked by the technician to take the TV to the service centre as he was unable to fix it on his visits. I took the TV set to the workshop, about 15 KM away. I was asked to wait. After a while, one gentleman came out to tell me that some delay will take place as a meeting was going on. The National Head of Company was visiting! Finally, I was told that the problem could not be fixed and I will be called when the TV was repaired. As no call came, I called up to be told that mother board needs to be replaced. Another round of calls and I get to know by the workshop head that the mother board for this model is not available and may not be available at all. I was asked to wait for a week or to replace the motherboard with an inferior one, without woofer. The call centre was rude and I am hijacked by the bad product, company and service.