Panasonic — Plasma- C[protected]

rahul.manghat

from Mumbai, Maharashtra

Address:	400708
Website:	Panasonic India

I faced a complaint of on/off problem with Panasonic plasma 50 inch.

I raised a complaint with the customer care out of warranty visiting charge is INR 1000/- plus taxes.

The challenge the call goes to some northern part of India. Answered by people in UP or Bihar. They can't pronounce Navi Mumbai its been 2 days and they are unable to locate my area ie Airoli Navi Mumbai.
Inspire of giving pin code they cannot understand the place I reside.

Finally I got a call from a technician after 2 days and he agrees to come on a time which was advised by him and later there is no update from his side he is answering other call by not ready to answer my call.

The name Panasonic sounds big but the employees which they have outsourced are bunch of illiterates.

Now its Saturday Sunday
I may or may not receive an update from them on Monday. I shall keep you guys posted accordingly.

Wish me luck for my patience.

Rahul M

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Panasonic India customer support has been notified about the posted complaint.

Dec 24, 2016

Updated by rahul.manghat I made another attempt to resolve my issue with Panasonic. Finally got a another concall with the Customer care and Harsh Enterprises in Navi Mumbai.

The service centre has told me that the technician can attend my place by 6pm only after he finish with his existing appointments.

Ms Parvati from customer care will call me at 4pm to check if I have received any call from the technician.

Will update here if the technician attend my call.

Dec 26, 2016

Updated by rahul.manghat Alrity finally the technician arrived on Saturday evening 24th Dec 2016.

And as expected he said the motherboard has to be replaced and asked me to wait till 26th Dec.

I received the call from Panasonic service centre and received a quotation of 13k for the motherboard.

So luckily I decided to check for the Christmas offer at the electronic shops and booked a TV from other brand.
Got a best deal .

Hence my complaint got resolved...