Panasonic — Plasma tv not fixed after 2 months

Address:

Mumbai City, Maharashtra

I am from Tilaknagar, Chembur, Mumbai, we had purchased panasonic viera tv with extended warranty. After 2 1/2 years of purchase, There was issue with our plasma 42 inches 3D TV, lot of blue lines would come on screen. The issue started in June 2015. the first guy who came to service simply told us- it could be because of rain, wait for 2-3 weeks and it should go away. We wondered how rain is connected with the issue, but waited. since the problem persisted, we called again. This time he came and said its just due to dust or carbon in connectors. He opened the TV and cleant the connectors, the picture quality really improved. But our happiness was short lived. As within hours the problem of blue lines across the screen came back and it was rather worse. And suddenly something blew up, TV was hot, smoke came out and it stopped working completely. Then after repeated calling, the service guys took our tv for repair. After a month of waiting and that too after we called they said ok your tv is fixed and we will come with your tv today itself (24 July 2015). If we wouldn't have called maybe they would have kept it for another month. Anyways just today they came with tv and while installing it, the service guy blames the cable of set top box- that was the reason tv's 2 boards blew up. After he put on the tv, the basic problem of blue lines across the screen persisted. So almost after 2 months the main problem still existed Its not the cable tvs problem even with just pen drive the problem was still there. So clearly fault is in the TV. The service guy said he will send another technician to fix the problem. Nobody ever came and within half an hour the tv blew up again. Now I wonder how many more months to get tv fixed. Really pathetic service. And after spending good money on TV it should last for more years and not blow up so soon. It blew up only after first technician tinkered and cleant the connectors. Almost a month even with the blue lines across screen the tv never blew up. Why on earth would I want to get extended warranty for this crappy service? we expect immediate action from you and fix our tv soon. Anuradha Kulkarni [protected]