Panasonic — Poor customer service of water purifier

Address:

226030

I purchased water purifier from Panasonic in the m/o March 2016. Since then the machine has defaulted 4 times. Yesterday I made a complain to the service centre and was assured that my complain wound be attended in 24 hrs.. At 10:11 am I received an SMS informing me the no. of the person [protected] - Imtiaz Today after more than 24 hrs no one has attended to the complain. I made a call today to the service center who wanted me to followup with the local centre. I asked the no. of a senior and was given the number of ms Neha- [protected] which is put on call forwarding. I called Imtiaz who told me that someone else would attend to the complain . I asked for the number which he was supposed to SMS but never did.

In 43degree temperature how am I supposed to survive without water with 2 minor kids at home.Think made a wrong choice with panasonic