Panasonic — Refrigerator Complaint No. R[protected]

I am having an issue of excess frost and ice formation in fridge and freezer compartments. The complaint regarding this was made in the month of July with complaint reference no.R[protected]. The service engineer/technicians visited my house twice but the problem was not resolved. The same was also accepted by the technicians who visited and was conveyed to service advisor Ms.Saumya, who assured that the competent person will visit soon to look into this problem. Moreover, my wife had whatsapp communication with her time and again regarding non-visit of any person to solve the problem( screenshot attached herewith) But I am sorry to say that till date NO action has been taken towards my complaint and even now service advisor is not responding to our call and messages and my complaint remains unresolved even after 2 months.