Panasonic — Regarding Eluga U back cover

Address:

New Delhi, Delhi

I had purchased Panasonic mobile Eluga U two months ago, its back cover damaged. I had given for repair in Panasonic authorised service station at ND Trader G-6 Vardhman Mall GT Karnal Road, Delhi on dated[protected], they told me that they had forwarded the request and I will get mobile in 20-25 days, but till dated I had not received it & I am facing much problem. The details of phone is furnished below for your ready reference. Only Panasonic takes that much time for replacing parts, from last 40 days they are not getting back cover & even not giving any answer how much time will it take. I they don't have the part then why they are not giving the replacement of mobile. I am mentioning the details of phone & service centre EMI No.- [protected] Service Request -1503 I am attaching the mail correspondance with panasonic for your ready reference. Please heip to provide the hand back with new back cover or replacement with new handset. Mail correspondance Dear Sir, This is to inform you that I had purchased Panasonic mobile Eluga U two months ago, its back cover damaged. I had given for repair in Panasonic authorised service station at ND Trader G-6 Vardhman Mall GT Karnal Road, Delhi on dated[protected], they told me that they had forwarded the request and I will get mobile in 20-25 days, but till dated I had nor received it & I am facing much problem. The details of phone is furnished below for your ready reference. EMI No.- [protected] Service Request -1503 Date[protected] It is almost 1 month gone no positive response has been given. You are requested to let me clear the situation in today .I requie mobile in two days it is very urgent. Regards Kirit Sharma Dear Sir, Trailing mail is self explanatory you are requested to provide mobi... Jun 29 (10 days ago) Helpline Hi Mr Sharma, Thank you for contacting Panasonic email help line support. We ... Jun 29 (10 days ago) Kirit Sharma Dear Sir, As per the trialing mail please udate the status of mobile it is ve... Jun 29 (10 days ago) Mail Delivery System This is the mail system at host mail.jainaindia.com. I'm sorry to have to inf... Jun 29 (10 days ago) Kirit Sharma The mail ID you have provided is wrong forwarding the same for your ready ref... Jun 29 (10 days ago) Helpline We would like to inform you that we have forwarded your case to concern depar... Jul 1 (8 days ago) Kirit Sharma Refer trialing mails can you please tell, how much time should I wait. Regards Jul 6 (3 days ago) Helpline Name- Tej Singh Bisht ( ASI ) Contact no- [protected] Date:[protected]:50 S... Jul 6 (3 days ago) Kirit Sharma 9:40 AM (2 hours ago) to mobile.support, helpline Refer trialing mail, I am in contact with the person mentioned in below mail, but yet no satisfied response given by Mr. Bisht, you are requested to kindly give the no. of some Higher authority who can resolve the problem. Regards Kirit sharma