Panasonic — replacement of eluga

Address:

Kozhikode, Kerala, 673017

My mother had purchased a panasonic handset eluga a2 model after 5 months the handset developed some problems. When it was taken to a service center it was communicated that the handset has problems in the mother board and cannot be repaired. However the same can be exchanged for a new handset. It was suggested from the service center that the handset will have to be replaced from the place it was purchased. However it is not possible for my mother to travel all the way to delhi to replace the handset from the same place it was purchased. We do not even know whether the shop is still functional there or not. I am also not sure whether panasonic is willing to bear expenses of such a trip.
Citing these reasons, we talked to the service manager, mr. Suresh kumar, who is in charge of panasonic service. Mr. Suresh's phone number was provided to us from the service center calicut. Mr. Suresh kumar was helpful and said that one need not travel to delhi, bu the handset can be replaced at any desired location in kerala itself.
When i communicated this to the service center at calicut, they said they were unaware that this was possible and that they do not have any details of panasonic authorized dealers in calicut and asked us to scout around to find a dealer. When i objected to this, the phone number of one mr. Suraj was provided, who is in-charge of panasonic kerala. When we called mr. Suraj, he was helpful and communicated that he will get it either replaced from kochi or from calicut. However, he requested some time and asked us to contact around 1st of august. However now his phone is not reachable, and we are left in a lurch.

Through this letter i want to communicate one thing:
1) kindly facilitate quick replacement of the handset as quick as possible. We are not able to use this panasonic cellphone which has many problems. If you cant replace please refund the full amount we paid.