Panasonic — Service delay

Address:	Khordha, Odisha, 751022
Website:	www.panasonic.com/in

Greetings to you,

I am subhransu das a owner of panasonic smart phone (P55 novo 2 gb) from bhubaneswar, odisha.

I accidentally broke outer glass of my phone. For the fore said reason i submit my phone at panasonc authorized service center diva enterprise, bhubaneswar against jobsheet no kjaspor048416pi2132.

As per their service rule i must get serviced my phone within a period of 7 days from the day of my submission. But the matter of fact i submitted my cellphone on 28th april 2016 and have not get my cellphone till today.

I almost visit their service center on daily basic to get my phone but come back with disappointment because they even don't have information regarding my phone's status.

Its almost 6 weeks to my submission and they even don't answering my calls. Secondly they have locked down the service center by showing unusual excuses of disputes, which i don't have any regards.

The panasonic head of odisha mr. Prasant behera registered mobile no - [protected] has assured me of getting my handset by 7th june. But now he also not receiving my calls.

Consumer shouldn't involve in their internal disputes. My work has been pending since 28th april. The service should have done within a period of 7 days but still they don't have any idea on my handset status.

All the associates in this service issues are.

1) diva enterprises, saheed nagar, bhubaneswar[protected], [protected])
2) jainaindia support
3) mr. Prasant barik - panasonic head odisha zone ([protected])
4) panasonic service center care

Kindly give me legal guidance on this regard of harassment of service. I almost lost my 2 month of warranty period and my pending work loads. For this i need proper compensation.


Thanks and regards
Ubhransu das
[protected]