Panasonic — Service issue Panasonic eluga s

Address:

New Delhi, Delhi

Hi Panasonic I am one of the customer having purchased your product Panasonic eluga s mobile phone ( imei 1 [protected] imei 2 [protected] )few months ago..it was working well but after a while there was a issue with its sim slot due to which it was not recepting network.. I contacted the nearest service centre cell one located in east Delhi shakarpur and the person at service centre told me that the sim jack need to be changed as its damaged and asked for 500 rupees and asked to wait for 1-2 weeks after which I contacted there again but still they were not able to arrange the jack and kept the phone and told me to come again after 2 weeks.. After completion of the time I went there again but still not to avail anything. I took the phone and money back. Hence the phone is of no use now and its a loss of 10k inr. Is this the kind of after sales service Panasonic providing?? Tell me the reason to buy your products if these are ur services?? In the above situation I am only left with one option I.e. to approach consumer forum..