Panasonic — tv
Dear sir /madam,
I bought 24 "panasonic tv in july, 2013 vide bill no:238. After completion of 1 year warranty one green line appeared on the screen of tv. Tv was out of warranty. So i had to get it repaired in my cost. Tv mechanic suggested me to replace the panel from panasonic service centre and it will cost around rs.8000/-. I thought, i will replace the screen when the tv become out of order completely. After watching tv for another one and half year, it stopped completely. Then i called the service centre of panasonic. As per version of panasonic service centre officials, it became too late and model of tv is not available in the market and panel of tv is not available even with panasonic service centres. Hence i had to replace it. As per version service centre officials, the cost of my old tv will be around 1, 000/- to 2, 000/- after depreciation. After several request they agreed to replace the tv by decreasing the depreciation rate. When i approached them for 32" tv in replacement then they suggested the price of around 16, 200/- without warranty. Tv with 2 years warranty is available in the market for rs.17, 500/- and in online it is around rs.13, 000/-. So it is not beneficial for me to bring the tv from panasonic. If i will purchase extended warranty then it will cost more than the new tv available in the market with two years warranty. They are just selling me a new tv in the name of replacement without warranty. It is very socking that parts of panasonic company are not available in the market. Each six month they are releasing a new model and parts of old versions are not available in the market. Customer has to replace the tv in the cost of a new tv without warranty. Production of faulty tv's is the fault of the company. Why genuine customer will bear the cost of company fault. When i sent mail to panasonic higher officials they just replied that your matter is referred to concerned service centre officials. No service centre official contacted me till date. When i contacted them, the service head replied me rudely and told me not to help because i sent the mail to higher officials of panasonic. When i asked them to return my old tv, they asked to pay rs.350/- as service charge. Just imagine how these people are cheating me. Tv is now with the service centre. This is my humble request to you, kindly consider my matter. Hope you will consider the matter in my favour. Thanx.
Bill of tv and communication received from service centre attached.
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Mar 18, 2018
Panasonic India customer support has been notified about the posted complaint.
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