Panasonic — Tv - th42as610 issue pending since 2 months

Address:

410207

Dear Sir/ Maam, I had purchased Panasonic TH 42 AS610 on 31/9/2015 from Snehanjali, Panvel. But within 10 days the T.V sounds stopped working. After complaining to the Dealer; I got the replacement by Same model after 20 days against SRT. But this particular T.V model also created same problem in 2 days, after Company Installation. Again a new complaint was launched on 2/10/2015. Panasonic Technical person came to check if there was Problem at My House. But he couldn't find any Electrical Problem in the House. He said that the problem was with the T.V's main Board. And he suggested he would replace the Board; But I refused to accept since it was Brand New T.V and I had paid the full amount for the same. And demanded Replacement, to which he promised to talk to his seniors and get the back. After that a person named Manish ( [protected]) who claimed himself as ASM(Thane); called and said he would provide help to us. But since Last 15/11/15 this man is only giving false hopes and timing commitments of calling back. We are only following up with him on regular basis. He promised to give a New Model- CS510 (42 inches) if we pay 10000/- more. But due to budget constraint we said we can afford 3000/- to which he said he will get a confirmatory mail from H.O.D. This was on 29/11/15. But every day he gave one or the other reason for not getting approval; citing different reasons. And now on 3/12/15 we called him up and then he said its not possible to replace and he will opt for Refund ( Which was our first choice). So overall he wasted our 15-16 days over talks( where we only made calls) POOR COMMUNICATION from YOUR END. I asked the same in Written mail to which he refused. P.S- 1) Invoice Date 31/9/2015. (First T.V) 2) Invoice no:- E72589. dated 31/10/2015 ( Second T.V) 3) Complaint No.:- R[protected] Dated 2/10/15. Please suggest further steps. Thanks. Regards, Tejas Bhoir.