Panasonic — Under warranty tv not being serviced

Address:	600097
Website:	www.panasonic.com

My 29" panasonic led tv stopped working and was fixed with service request no r[protected] on 18th march 2016. But to my disappointment, again on 20th march 2016 same issue happened and i had to raise a new service request r[protected] for this. But still now after 17 days the tv is not fixed. I got a call from the service centre sree raj electronics (Panasonic service centre - address: 3-a, adyar bridge road, adyar, chennai, tamil nadu 600020, india) on 2nd apr 2016. They said that the part is not available and they will give me a replacement 32" tv which costs some 23000 rupees and i have to pay some 12000 rupees + 50% depreciation value of my old tv will be taken into account. I contacted the service centre manager on phone no. [protected] but without much help. They are forcing me to take the new tv by paying the extra money. Also now the panasonic customer care reiterating the same. See the below mail. I do not want to pay the extra money as my tv is still under warranty. I want my tv to be repaired/replaced or 50% refund. Please help!
E-mail from panasonic:
Dear mr. Das, good afternoon !! This has reference to the below mail regarding performance of your led. At the outset, please accept our sincere apologies for the inconvenience caused to you. As discussed with you, we have received confirmation from branch service team that due to unavailability of desire part our branch team has offered you the commercial solution for alternate model according to the depreciation policy. Also discussed that 50% amount will get deduct from your current invoice which is applicable according to the depreciation policy and you are not ready to pay the same. Would request you to please solicit your kind acceptance for the same whenever you need it by reply us on the same e-mail. Moreover, for any further assistance feel free to contact us to our helpline number[protected] ;[protected] with regards rahul voc customer service panasonic india private limited website: www.Panasonic.Co.In helpline:[protected] ;[protected]