Panasonic — Unethical behaviour

Address:	Kolkata, West Bengal, 700104
Website:	www.panasonic.com/in

I bought a Panasonic LDC TV 32'' on 14th Dec, 2011 from Khosla Electronic Pvt. Ltd., Kolkata which was financed by Bajaj Finsrv. 6 months back suddenly it stopped working. On raising a service request, a mechanic from Panasonic visited and confirmed that the mother board is not working and it needs to be replaced. I was also told that as the TV is not within warranty, so I have pay(estimate Rs.[protected] for the mother board. I was ready to do that but even after 1 month nobody came back to me. After multiple follow up for 1 more month with Panasonic customer care finally they told me that they cannot replace the mother board as they have stopped manufacturing this model. I have paid Rs. 23900 for this TV and now this has become a box of no use. When I ask them for refund or replacing the TV they asked for the bill. It's a 4 years old TV and I did not have the bill with me, hence I sent them the EMI transaction details of Bajaj. Later, I contacted Khosla Electronics and got a duplicate copy of the bill and shared the same with them. This time they told the bill is not clear and hence they cannot refund or repair or replace it. I contacted Khosla again and collected a clear copy of bill and shared with them. Now they are saying they will replace it with Rs. 7000 discount on the price and surprisingly they will not give any warranty on the new TV. I will not accept this, 1. first of all, they have wasted my 6 months to come this solution. I am running behind them for last 6 months looking for a solution but they seems to be non-reactive. 2. Secondly, I have paind 8 months EMI to Bajaj for this TV and it costs around Rs. 24000. After 4 years it has become useless as they have stopped manufacturing the model. Is it my fault? 3. Finally they will give me Rs. 7000 discount on the price of new TV and rest of the amount I have to pay. For example: if price of the TV is Rs. 30000, then I have to pay Rs. 23000. The thing is they will not give warranty on the new TV. So if anything happens to the new TV again my Rs. 23000 will be wasted. I have never faced this kind of problem from any of the electronics company. I would say Panasonic Indian is the worst company I have ever come across. Either I want full refund, or repair the TV with warranty or replace the TV with a new TV with warranty and I will not pay a single penny now. I would have paind if they would have come to me with a solution within time. I have wasted my Rs. 24000 + my 6 months. I want a satisfactory solution. Attaching the bill.