Panasonic — Unethical Behaviour

Hi Sir/Mam,

I am Ankit Bhutoria from Jaipur. I am directly reaching you out since i had no support from dealer (who sold me) and panasonic service team

I bought a Panasonic TV (PANASONIC TH-43FS630D) 43 Inch LED in Jan 2019 from Great Eastern Retail Pvt Ltd. At the time of purchase, we were informed that Television comes with a warranty of 2 years.

In Aug 2020 the TV suddenly went off and on Panasonic technician being called, he said that the motherboard has some issues and it has to be replaced chargeable (7500 approx.)

Why we need to pay since the TV Is in warranty.

Will request for a call back on [protected] on an urgent basis.

This is very unethical on part of Panasonic team to ask for charges in warranty and above all how can a trusted brand like Panasonic provide products of such a law quality which gets defected in just 1.5 years of sale

I hope you will make sure the customer does not regret buying a panasonic TV.

Will request for a call back on [protected] on an urgent basis.