Panasonic — Unsatisfactory Redressal of LED TV complaint

Address:

Kolkata, West Bengal

I had purchased a Panasonic 42 inch 3D LED(Model:TH-L42ET60D)on 03/11/2013 under 3 years warranty scheme. Off late I have noticed a small spot on screen & registered complaint vide complaint no.: R[protected] on 02/09/2015 with Panasonic. After numerous follow up they finally said that they are unable to change the panel as the particular model is obsolete & they offered me 2 options : 1.Refund amount deducting 25% as depreciation. 2.Accept another lower end model, that too paying extra as the model they suggested priced higher than the depreciated value. Invoice purchase price : Rs. 61000 Age of set(in months)from DOP to complaint date :22.2 Existing set value after depreciation : Rs.45750, calculating 25% depreciation. I have asked them to provide the terms & conditions of warranty, but they said they can't provide as it's company's internal matter. I am not satisfied by the solutions they have provided & I find it completely unethical on their part. I will be really grateful if you kindly help me addressing this issue to the higher authority of Panasonic India.