Panasonic — unsatisfying product and service

Address:

Jalandhar, Punjab, 144022

Had made a complaint regarding the dysfunctioning of the ac's i had bought a year ago and your co. Intimated me the contact number of the authorised officer of the company for resolving the issue. The number provided to me was[protected]. When i told about the issues to the said person, he promised to send the service provider to solve them and assured that each and every ac would be checked thoroughly and all issues will be fixed be it gas leak or any other problem.

But, the service provider who visited the site, he analysed only one ac among the 13 and said that the gas has to be filled at our own cost, which is 3000/- rupees, without examining the condenser or other parts. When i asked him to check the other parts due to which the gas was leaked, he refused to examine. Also his behaviour was completely unprofessional and rude. Hence the commitment of the company is not at all honoured.

Also, as these acs underwent service in the month of february, 2018 and we started operating the ac's now and observed that it is already out of order. So, if we analyse, then the service was completely faulty. And the manufacturing defects were also not resolved such as condenser problem which we got fixed/repair from a local body. We also suffered a huge loss in our business.

We are completely unsatisfied with the product as well as with the service and the commitment of the company. It's not just the matter of 1 ac. We trusted the company and purchased the bulk of ac's and refrigerators also, but, feel completely betrayed and disappointed. Now, i have no other alternative except proceeding towards the court.