Panasonic — Washing machine service

Address:

Ahmedabad, Gujarat, 380059

This person Himanshu (number written at bottom right) has no sense about how to talk to a customer. I had bought panasonic washing machine last year from a local show room. The washing machine had spinning problem, I registered a complain through panasonic toll free number (R[protected] complain number). I dont know why panasonic uses services of such . The guy who came to my house for repair work could not open the machine parts. I was not present at my home. He literally asked my mom (55 years old) to help him to open the parts. After paying 22500 for 8.1 kg machine I did not think that one day my mom will have to hold the machine motor so hard for the repair work. She severe got pain in her elbow. Who is responsible for this. The guy also charged 450 INR for this undone job. Now this H.D. Services says that the washing machine is required to be moved to their service center so that they can open up it. I hope they dont call my mom there. When I call the great guy "Himanshu Dakwala" he talked to me very very rudely. I asked him that, if some repairmen visits his home, will his wife / mom help him in getting the job done?? He told me that do whatever I want to do, I also have recording for this. I told him that I'll raise my voice against this. Please help me take some serious action against him. Finally my washing machine problem is still unresolved.