Panasonic — Water purifier model no. tk-cs70

Address:	Lucknow, Uttar Pradesh, 226024
Website:	panasonic.in

Model no. Tk-cs70
User name : sunil kumar gupta
Sl. No.[protected]
Date of purchase: 14/12/2014
It is really painful to inform you that the product has been an utter failure. The product was purchased in december, 2014. It has hardly been an year and a half and there are so many issues coming up.
1. Both the cartridge and call lights are lit. The service man is telling us that the cartridge needs to be replaced every 6 months and a replacement would not cost less than rs 4500. The whole machine was bought at the cost of rs 15000. Wouldn't one buy a new machine altogether if they had to pay 1/3rd the price every 6-months!
2. There were problems from day 1. We had a defected piece and nobody bothered to replace it. Only a part was replaced and we have been having problems every 2 weeks or so!
3. The service man assigned to us every time has not come.Instead the one person named siddhartha sen has come and he never washed the cartridge and has always told us it would entail a cost of so and so, even during the warranty period which, by the way, has expired only 3 months back.
We are utterly dissatisfied with the product and its servicing. Either the product is really a sham or the man you send for servicing is corrupt. We are hoping that you would look into the complaint and redress it, or we will have to move to a consumer court.
We want an urgent repair. Why didn't the company pre-inform that the cartridge would be required to be changed every 6 months?