[Resolved] Panasonic — Water Purifier Model: TK-CS70
Pune, Pune District, Maharashtra, India
We bought this machine on 11th April, 2014. From the very first month, it started giving problems. After multiple service visits when the machine was still not functioning properly, we started documenting by emails. The first email was sent on 10 Oct., 2014. Even after changing the valve, water dripping problem was not solved. The Helpline service is also extremely poor. One has to make call to register a complaint. Every time they ask details about the product, where/when purchased, address where installed etc. as if such calls are discouraged. After registering we had to made several followup calls to make sure a serviceman actually showed up. After service, upon unsatisfactory work which was noted on the jobcard, nobody bothered to follow up. Next complaint was registered few days before warranty expired. Again the valve was replaced but did not solve the problem of continuous water leakage from the machine. After many calls, and more emails, now they are saying they will yet replace the valve again but since it is out of warranty, it will be chargeable. The company sales mgr. Sanish acknowledged that the company knew about water leakage problem and was making internal changes to suit Indian conditions. So their game plan has been to sell a defective machine, delay proper servicing or replacement, and then charge customers for fixing a problem with no warranty that it'll be finally fixed. Complaint No. in April, 2015 is R[protected] Complaint No. in July, 2015 is R[protected] One year warranty expired on 10th April, 2015. Helpline No.:[protected] Local Sales Mgr.: Sanish Soman, Pune Office:[protected] Cell: [protected] Helpline Mgr. Rahul All emails are available. The attached photo shows water drop forming at faucet. More photos available showing water collected in a bucket below machine. Since the company cannot offer a permanent solution for their defective machine, we want full refund of Rs. 15, 000/-. (original invoice is available with us). Plus we feel the machine may have dispensed bad quality water affecting our health. Plus we want the company to compensate for all the troubles we put up with for over one year. Thank you for help. Regards, Paresh Kapadia 2022 Clover Highlands, NIBM Road, Kondhwa, Pune. 411048 Home:[protected] Cell: [protected]
Complaint marked as Resolved Dec 22, 2015
The company has taken away the old machine, and installed a newer model CS80 since the old model is no longer available. The new machine has been working satisfactorily for about two weeks now. They have extended the warranty to three extra months for the new installation. We still feel that instead of forcing us to accept another model (even if it is purportedly a higher more expensive model), the company should have refunded our money and should not have made us suffer through months of non-working machine. Obviously given their current standards, we are not sure about the bonafides of the new model either. Unfortunately, this forum has no teeth in getting the problem resolved. But we are writing here if only to alert other consumers about the demerits of this product, and the poor service standards from a Japanese mega conglomerate Panasonic.
[Jul 21, 2015] Panasonic India customer support has been notified about the posted complaint.
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