Comments
I would tend to give a ZERO rating to this product which cannot even meet the basic standards
If the product is still under warranty, they are bound to repair or replace it without charge. To conclude my story, they changed the valve six times but it kept leaking. The last visit was done by three people including sr. engineer who finally agreed that the machine was beyond repair. Since they would not agree to refund the money, we agreed to a free replacement upgrade to CS80 model after putting up with over 20 months of this nonsense. It's been a couple of weeks now but it seems to be working fine SO FAR. The amount of emails, phone calls, complaint registrations etc. we went through was horrible. It took twitter messages and calls to our pune area head, all india head in delhi etc. before they conceded to service the blasted thing. The company is so uncoordinated that one dept. does not know what the other one is doing. And the local service centers are mostly full of incompetent people with frequent change in staff. We wish you luck in getting your machine replaced.
14%
Complaints
2012
Pending
0
Resolved
280
+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
View all Panasonic India contact information
I need to get a full refund asap; let me know if you can help
Srinivas K
[protected]
Hyderabad