Panasonic — Window a/c panel board issue

Address:

Chennai, Tamil Nadu, 600015

Team,

Please refer my request - R[protected] raised on 15th Apr-16. I have bought new Panasonic window a/c on 30th Mar-16 in Chennai. Within 15 days, experienced fault in the remote and manual operating board..the temperature, mode and other options keeps on changing automatically without any inputs. Raised the issue with the customer care and it was attended by local technician..who confirmed its board fault and will replace it immediately. But, till date i haven't received any call or replacement from the local service center or customer care.

Contacted customer care on 29th Apr-16 & 07th May-16, but got a typical response - " we are following it up and would be resolved soon". Wondering the meaning of SOON?

Customer care even shared the local service center manager's number - Naveen / Sathish. After speaking to them felt customer care is better in terms of response...very un-professional and rude behavior.

Bought Panasonic product with assumption of good quality product & service will be delivered..but, both are proved wrong as of now.

Regards
Thillai Rajan K
+[protected]