Panasonic — Worst service and worst product

Hi Team,

Greetings!!!

With heavy heart i am writing this email that first time ever very bad experience with Panasonic, as we have been always getting Panasonic branded items for our home and this time really disappointed with the TV we bought. After raising the request even i had to die hard in proving the fault with the TV as the technician was least educated about the issue.

Issue is that we got new TV (TV details mentioned below) and first worst thing is it took two days for Demo/installation.
Next thing is Netflix and Prime video is not working at all for which i have raised service request and i have been receiving calls from the technician to troubleshoot the issue which i have already done prior calling them also i have contacted the Amazon and Netflix customer care to avoid unnecessary misunderstanding. Even after that without checking the technician would say me it's the problem with my Netflix and Amazon subscription (which was not the case) also i had proved them by logging in with my friends account who is also using the same account on their Android tv and still then i would receive the same error, post that the technician called up some other technician and figured out the issue and said me that they would need to change some BCP which i am unaware. Which would also take time for the same. After paying does that make any sense? Why do i need to wait for all that? If i would have bought other brand may be I would not have had to wait.

My concern is why would our TV needs to be repaired on the first day itself rather than the replacement. Why would we need to keep repaired tv after all paying the price for new TV. If this is the case we would have bought different brand TV.

Such a disappointment and never expected this from Panasonic.

Details:

*Product - LCD/LED
Model - TH-43LS680DX
Job Type - Repair
Job ID - R[protected]
Created On[protected]

Registered Number: [protected]
Registered Name: Nagaraja Bhat Y V
Address: #13 Sadras East DAE Township kalpakkam Tamilnadu - 603102

Calling No: [protected]/[protected]

Many Thanks!

Regards,
Divya