[Resolved]  Pantaloons Fashion & Retail — Cashback from FreeCharge and Paytm

Address:Mumbai City, Maharashtra, 40053
Website:Pantaloons.com

I recently visited Pantaloons and shopped for 12.5k and paid through FreeCharge when the store manager said we have a 20% Cashback. But FreeCharge didn't give me the Cashback stating the offer was withdrawn 2 days prior to purchase. The store manager forced me to pay from FreeCharge and not use Paytm taking away my opportunity for Cashback. Pathetic customer service at Pantaloons. Never visiting again.
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Mar 20, 2017
Complaint marked as Resolved 
Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2017
Pantaloons Fashion & Retail Customer Care's response
Hi Apoorva

Please accept our sincere apologies. Do let us know which store you had visited for us to sensitize the team and ensure there are no repeat occurrences in future. We hope you will give us a chance to serve you again.

Thank You
Team Pantaloons
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    Pantaloons Fashion & Retail Phone
    +91 86 5290 5000
    Pantaloons Fashion & Retail Address
    701-704, 7th Floor, Skyline Icon Business Park, 86-92, Marol Village, Andheri (East), Mumbai, Maharashtra, India - 400059
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