[Resolved] Pantaloons Fashion & Retail — exchange policy

3 Reviews
Tirunelveli, Tamil Nadu
 premapadmaraj on Jun 10, 2019
I purchased w brand tops with buy two get one offer at pantaloons Tirunelveli.Among the three one has the size problem and also small defect is there..I want to exchange it.while exchange I faced a big problem..during payment I have used my points 588 as directed by the cashier .so my total amount was (1599*2) 3198 and paid extra 5 for carry bag.I paid 2615 from my debit card and 588 from points .For exchage they are considering only 2615, not the 588. I really disappointed.They are arguing with me that they are giving a discount that is not my money.what I have purchased before for that they have 588 and asked me to use.For exchange they are not considering that points.They asked me to check some other collections in the brands with the same price.But I didn't get it.Then they gave option to select from other brand with the same price.I didn't get any items with the same price .So I spent my half day like this ...I never had such a bad experience from pantaloons.I never expect that too.Decided not to go pantaloons.such a worst experience.
RefBill No:P157003I19003078
Complaint marked as Resolved Jul 12, 2019

Complaint Status

[Jun 10, 2019] Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
Verified Support
Pantaloons Fashion & Retail Customer Care's response, Jun 10, 2019
Hi, thank you for reaching out to us. At the outset, we sincerely regret the inconvenience caused to you. Kindly provide us your contact number for us to address the concern at the earliest.
Updated by premapadmaraj, Jun 11, 2019
Pantaloons branch manager contacted me and apologize for the inconvenience.They exchanged the items with the same amount.Thank you for your immediate response.I hope it will not repeat to anyone.
Verified Support
Pantaloons Fashion & Retail Customer Care's response, Jun 11, 2019
Hi, hope we have resolved all your concerns. Please feel free to get back to us in case you have any more concerns/doubts and we will be more than happy to help you resolve them. Till then, happy shopping :)
Complaint comments  2 Comments     Updated: Share0Tweet0


Pantaloons branch manager contacted me and apologize for the inconvenience and exchanged the items with the same amount. Thank you for your immediate response.I hope in future it will not happen to anyone.
I was supposed to get a diner set as gift as I did shopping for 8000 rs in last year but I didn't get due to not availability of dinner set in the storage. There was also message I got regarding this but I deleted the message. Can I get that dinner set now after giving my number to them which was noted that time?

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    Pantaloons Fashion & Retail - exchange policy