[Resolved] Pantaloons Fashion & Retail — exchange policy
Tirunelveli, Tamil Nadu
Prpremapadmaraj on Jun 10, 2019
I purchased w brand tops with buy two get one offer at pantaloons Tirunelveli.Among the three one has the size problem and also small defect is there..I want to exchange it.while exchange I faced a big problem..during payment I have used my points 588 as directed by the cashier .so my total amount was (1599*2) 3198 and paid extra 5 for carry bag.I paid 2615 from my debit card and 588 from points .For exchage they are considering only 2615, not the 588. I really disappointed.They are arguing with me that they are giving a discount that is not my money.what I have purchased before for that they have 588 and asked me to use.For exchange they are not considering that points.They asked me to check some other collections in the brands with the same price.But I didn't get it.Then they gave option to select from other brand with the same price.I didn't get any items with the same price .So I spent my half day like this ...I never had such a bad experience from pantaloons.I never expect that too.Decided not to go pantaloons.such a worst experience.
Complaint marked as Resolved Jul 12, 2019
[Jun 10, 2019] Pantaloons Fashion & Retail customer support has been notified about the posted complaint.
Verified SupportPantaloons Fashion & Retail Customer Care's response, Jun 10, 2019
Hi, thank you for reaching out to us. At the outset, we sincerely regret the inconvenience caused to you. Kindly provide us your contact number for us to address the concern at the earliest.
Verified SupportPantaloons Fashion & Retail Customer Care's response, Jun 11, 2019
Hi, hope we have resolved all your concerns. Please feel free to get back to us in case you have any more concerns/doubts and we will be more than happy to help you resolve them. Till then, happy shopping :)
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