Parveen Travels — complaint for not picking the passenger for the travel

Address:

Cuddalore, Tamil Nadu, 606001

Hi,

My name is priyanka. I booked a ticket for my father from virudhachalam to chennai on 16th may, 2018 at 11:59pm i. E 23:59 hrs as mentioned. I booked the ticket through redbus website.

Ticket details below:

Passenger name: ramalingam s m
Age: 58
Phone number given: [protected]
Mailid given: [protected]@gmail.com
Seat number: 25
Bus mentioned: parveen travels, mercedes multi-axle semi-sleeper (2+2)
Ticket number: tm6e61127720
Pnr number: bspt[protected]
Ticket cost: 592.50

My father came to the boarding point at 11:00pm. He contacted the driver for the bus details and waited in the stop till 12 o clock but the bus was not arrived. Again he called the driver for asking the bus details and the driver told to wait for sometime. After half an hour my father again called the driver but the driver spoke with my father in a harsh way and switched off the mobile. He tried again and again but the number was switched off. He called the customer care of parveen travels at that time, they asked him to wait in the boarding point. It was almost 1 o clock and the bus didn't arrived. Some local incharge of parveen travels told to my father that bus will not come here to pick you, go to the bus stand. He was not able to go the bus stand at that time and called to the customer care again but there was no response. Is this the way you treat a passenger? At last my father did not boarded the bus and no call from your end also. How can a bus go without picking a passenger?

Please teach some basic manners to your drivers and your incharge persons. Ask them to learn how to talk to a passenger. This is not good from your end.

Finally my father did not traveled in your bus on the mentioned date and time. I need a refund for this ticket.
I am writing this complaint after talking to the customer care people. They asked me to mail the same.

Regards,
Priyanka m r
Phone no.: [protected]