Parveen Travels — very poor service (dindigul to bangalore) on 21/02/2018

Address:

624101

I took bus, scania from tirunelveli to bangalore on 21st feb [ticket number: tm3q36259225]. The bus timing mentioned on redbus is 11.55pm, but the bus really only arrived at 01.25am. When asked why they were so late, the driver rudely mentioned that there was so much traffic and that i could ask any co-passenger awake.
Secondly the guy working in the office at dindigul, mentioned that this is the normal time it arrives everyday, and they mention 11.55pm on redbus to get customers to book it for the current day. (If we do mention the original time, then it lists as the next day on redbus and hence the trick. Very very cheap trick from parveen travels).
Thirdly the bus ticket sent by redbus mentions boarding point as opp. Madurai busstand, parveen travels office, spencers compound, dindigul. Which is right near the dindigul main busstand. But in the last minute when i called the driver to ask where he was, he rudely mentions that the boarding point is not near the busstand and that i had to confirm with redbus what the boarding point was (He could have just told me there was a mistake, but no. He simply cut the call).
After all this drama, when i ask the person at the parveen travels office in dindigul busstand, he cool-ly mentions, "oh scanias and volvos don't come inside town for pickup. You have to go to the palani bypass to board the bus".. All this is happening at 12.15am. After this he mentions to me that there will be a ac sleeper bus coming and i can choose to travel in that (But why should i. I booked a semi-sleeper because i don't like to travel in sleeper buses).
And then finally he sends me to the palani bypass by this ac sleeper bus and makes us wait somewhere in the middle of nowhere (Palani bypass, dindigul) at 12.15 am. The bus only arrived at 1.25am. Had to wait there, with no-one to even ask if we're at the right place, and if the driver will come pick us there. If we call the dindigul office person - he rudely says that this is the way they work, and that i cannot do anything about it. He boldly mentions that no action will be taken even if i raised complaints (I'm seriously hoping this complaint will prove him wrong. If parveen travels really cares about customers that is). He mentioned that and scolded me for repeatedly calling at night and disturbing him, and then he cut the call.
If i call the driver, he still replies that he is in traffic and not to disturb him while driving anymore.

All this drama just because we chose parveen travels. Had i chosen srs travels, which went right past me at exactly 11.55pm as mentioned on their redbus travel time.
I seriously hope something will be done against the system set by the person in charge at dindigul office and the drivers of this tirunelveli - bangalore scania bus route. Very pathetic service.

Images below states what time is mentioned in the redbus ticket and what time the bus actually reached (Check image metadata time - for when it reached dindigul)