Passport Office Srinagar — Delay of passport

I rubeena nabi had applied for passport on dated 3/2/2017. And both verifications have been completed (Cid and police). And still i had not recieved my passport...
The status of passport site says :
Police verification has been initiated and a request has been sent to sp office, district srinagar.
My file no is sg[protected].
Kindly check out the matter...
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Passport Office Srinagar customer support has been notified about the posted complaint.
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I mother of khuzaima mushtaq d/o mushtaq Ahmed Khan resident of panthachowk srinagar file no.sG[protected] she is new born we hv appointment on 21 dec. 2018 till nw it's only showing verification is initiated at sp office srinagar plz kindly help me I need the passport very soon so that she cn met the father soon

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    Passport Office Srinagar Phone
    +91 19 4245 1193
    +91 19 4245 1203
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    Passport Office Srinagar Address
    Hotel Lake Breeze, Boulevard Road, Srinagar, Uttarakhand, India - 190001
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