Paulo Travels — bus breakdown

Address:

No.3, fourth floor,DR.shirgaonkar road, Bhanav apartment, near axis bank, North Goa, Goa, 403001

I adv. Sayeli g bandodkar have booked paulo ac sleeper bus travelling from holiday park shirdi to panaji, goa but the bus has been broke down in kholapur at around12.40pm till 2.30there is no revert from the paulo travel agency we have tried calling them on the office no.[protected]but they are not ready to say anything about the same since the passengers are facing the issues, my journey details are as follows bus no ga 07f 3925, travel date and time sunday 12th may 2019 at 1.56am to 6.26pm my seat nos. 19and 20, ticket no. Tn5p30490561 and pnr no.[protected].
The agency have failed to arrange the same ac sleeper bus to continue the journey hence seeking for refund of amount with the compensation for delay of journey.
I have attached few photos and video of the same
Kindly look into the matter and direct the agency for immediate refund along with compensation