Paulo Travels — Driver drunk and worst bus conditions

Address:	Hyderabad, Andhra Pradesh, 500032
Website:	www.paulotravels.com

We booked 13 ac sleeper tickets from hyderabad to belgaum, karnataka on 14th april 2016. We booked through redbus and paulo travels hyderabad manager is asif, his phone number - [protected]. Tel.:+[protected] / 66625856 / 66625857

We boarded the bus at 7 pm and after an hour, the ac stopped working. We compromised to continue our travel as non ac .
We stopped for dinner at a dhaba, after finishing the dinner we noticed that one of the driver came back drunk. We called police and police took him into custody. The other driver started driving.

After half an hour the head lights stopped working the other driver was driving in the dark with out informing us.He is following other vehicles.
When we reached mannekhelli around at 12 in the midnight, the bus engine failed and we were left to strand beside the highway till the next morning 8 am.
They sent a back up semi sleeper bus after we lost 14 hours. There were no arrangements even for water. Ladies and kids suffered horribly.
The paulo travels management were not bothered about complaints we were making all through the night. The drivers were rude. They could have arranged another bus in hyderabad itself, but they did not.