[Resolved] Paynimo / Techprocess Payment Services — amount debited from bank but transaction failed | |
Hi techprocess team, Today i tried paying for my hathway broadband internet connection for recharge. I selected techprocess as my payment gateway and selected upi as my payment mode. The amount of rs. 3232.02 has been deducted from my bank account and on the merchant website it dispalyed payment failure due to no response within 5 minutes. Please see the attached screenshot for the same. Was this information helpful? | |
Feb 16, 2019 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Jan 11, 2019 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end. Bank Reference ID: Merchant transaction ID: Transaction Amount: Transaction Date: In case the amount debited from your account, kindly provide us the updated bank statement for the same. Regards, Customer Service Ingenico ePayments India Pvt. Ltd. (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) Jan 11, 2019 Updated by shabarish sundar Hi, Please find the details below Bank Reference ID: UPI/[protected]/Hathway Cable/[protected]@icic Merchant transaction ID:[protected] Transaction Amount:3232.02 Transaction Date: 11 JAN 2019 Attached the bank statement  Verified Support Jan 14, 2019 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, TPSL ID:[protected] Bank Reference No:[protected] Kindly note that the status for the above mentioned transaction is marked as success and the payment for the same will sent to the merchant Datacom Ltd on[protected] and the payment is updated at their end with the ref. no:[protected] Regards, Customer Service Ingenico ePayments India Pvt. Ltd. (formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd) | |
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