[Resolved] Paynimo / Techprocess Payment Services — bsnl topup amount debited, but transaction not complete | |
Tried to topup my bsnl (Kerala circle) sim with rs.550 through my bsnl app by debit card. Amount is debited from my bank account, but transaction is not complete through paynimo, topup is also not complete. A window with "please wait.. Transaction is being processed" didn't went on. Screen shot is added. But message from bank has already come stating that amount of rs.550 is debited to portal bsnl tpslm. Please resolve this and either refund the amount or add to my bsnl account. Was this information helpful? | |
Oct 27, 2017 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Sep 26, 2017 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end. Bank Reference ID: Merchant transaction ID: Transaction Date: In case the amount debited from your account, kindly provide us the updated bank statement for the same. Please write a mail to [protected]@paynimo.com for further assistance. Regards, Vijaya Dubey Customer Service | |
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+91 22 6652 8600
Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
sharing screenshoot of my bank statement
also screen shot of Paynimo
my contact no - [protected]
email id - [protected]@gmail.com