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[Resolved]  Paynimo / Techprocess Payment Services — money is deducted from my account but site shows transaction failed

I have made a transaction to hathway cable on 15.01.2019 at 2.55 pm the amount was rs 2520. The tech process reference number is[protected]. The upi reference number is[protected]. The transaction is failed so i want the re credit to my account. When will the re credit happen to my account. The money is debited from my bank account but the transaction was failed i checked with hathway and they told the payment is not reflecting in their side so i please request you to re credit my 2520 rs to my account.
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Jan 15, 2019
Complaint marked as Resolved 
Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2019
Paynimo / TechProcess Payment Services Customer Care's response Dear Sir/Madam,

TPSL ID:[protected]

This is with reference to the below mail, we would like to inform you that we have checked the the status for the above mentioned transaction and found that the same is marked as success and the payment for the same was sent to Hathway Cable & Datacom Ltd on[protected] vide reference no:[protected] .

Regards,

Customer Service

Ingenico ePayments India Pvt. Ltd.

(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)
Jan 16, 2019
Updated by saisuraja When will the payment be settled to hathway cable because when i checked with hathway they didnt receive the payment still. If you can please send it back to my account it will be better
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Comments

Bank account deduct ho gya hai but paid ni dikha rha hai..
please refund my money..

Txn id[protected] payment method - upi
Txn id[protected] payment method - upi
Txn id[protected] payment method - upi
Txn id[protected] payment method - upi
Txn id[protected] payment method - upi
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    +91 22 6652 8600
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    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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