[Resolved] Paynimo / Techprocess Payment Services — non-receipt of my payment of rs 450/- to asianet broadband

varghesekadav

Address:

Niranam, Pathanamthitta, Kerala, 689621

I made my rs450/- being the subscrption of asianet broadband (Subscriber code mn3035) for jan 2020 on 20 jan 2020. Amount 450 is debited my esaf bank a/c. But i got a reminder for payment asianet and after follow up also a mail from asianet that they did not get the payment.
The esaf bank debit details show as "'pos wdl, 279112 techprocess payement ser mumbai". Can you please investigate and advise me who received the payment.

Regards
Varghese k cherian
Tele [protected]

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Mar 27, 2020

Complaint marked as Resolved

Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

Paynimo / TechProcess Payment Services Customer Care's response Dear Customer,

This is with reference to your below mail, we would request you to share the below given transaction details for us to check the same at our end.

TPSL ID:
Bank Reference ID:
Merchant transaction ID:
Transaction Amount:
Transaction Date:
IF payment is done through Debit/Credit card then kindly share us the First six digits and Last Four digits of card

In case the amount debited from your account, kindly provide us the updated bank statement for the same.

Regards,
Customer Service
Ingenico ePayments India Pvt. Ltd.
(formerly E-Billing Solutions Pvt Ltd and TechProcess Payment Services Pvt Ltd)