Paynimo / Techprocess Payment Services — recharge amount not recd by tata sky

Recharged tatasky of rs.350- not received. Date of txn 07/03/2018
Bank txn id[protected]. External ref[protected]. Account with the bank debited. Either the amount of 350- be recredited to my bank account or the amount be passed on to tatasky for me to use. This online txn was done through my account with punjab national bank. As per my bank net this txn is successful. But as per tatasky they have not received the amount