[Resolved] Paynimo / Techprocess Payment Services — transaction failed but money is deducted | |||||
Sir, I had transferred money through canara bank net banking to dream11 account twice on 7/7/2018 and 8/7/2018 transid_ TECHPROC[protected] & TECHPROC[protected] and both the transcations were failed but I got deduction message from my bank. I have read the complaints on same issues and same the details why are you not taking strict actions against these payment companies. Please kindly resolve my issues as early as possible. Thanking you N.Revathnand Was this information helpful? | |||||
Aug 17, 2018 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Jul 13, 2018 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, Greetings of the Day! This is with reference to your below mail for payment not updated towards TPSL ID:[protected] TPSL ID:[protected] We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end. Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on 09.07.2018 You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account. Regards, Customer Service Techprocess Payment Services Ltd | |||||
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