[Resolved] Paynimo / Techprocess Payment Services — transaction failed but money is deducted from account | |
Sir I did a payment for my BSNL broadband bill of Rs.1115.00 on[protected]:36:22 through Debit card and transaction got failed but money is deducted from my PNB bank account. Do the needful urgently as the last date for bill payment is near. please resolve the problem as soon as possible... Details of SMS received from PNB bank : Ac XXXXXXXX02154152 Debited with Rs.1115.00,[protected]:36:22 thru Debitcard. Yours affectionately, Ankur Bhaker Was this information helpful? | |
Aug 26, 2018 Complaint marked as Resolved Paynimo / TechProcess Payment Services customer support has been notified about the posted complaint. Verified Support Jul 18, 2018 Paynimo / TechProcess Payment Services Customer Care's response Dear Customer, Greetings of the Day! This is with reference to your below mail for payment not updated towards TPSL ID:[protected] BANK REFERENCE NO:- [protected] We would like to inform you that on the basis of the given details we have checked and found that the status for the same was reported as pending at our end as we had not received the response in real time from bank's end. Accordingly, as per the standard process, on receipt of the recon file, the said transaction was processed as refund and the refund instruction was sent to your bank on[protected] You are therefore requested to kindly check your bank account statement to confirm the credit receipt or contact your bank in case you have not received any reversal into your account. Regards, Customer Service Techprocess Payment Services Ltd | |
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+91 22 6652 8600
Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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