PaySense — Account charges/Payment Not updated

Hi,
My EMI is use to increase by 2.5 K everymonth and my payment status also not updated ..
please refund all extra charges and close my loan immediately.
please let me know process and extra amount i have to pay .

please find below mail conversation which i have been following from paysense from almost 6 month .

i am not getting any reply .

please close my loan

On Friday, 23 October, 2020, 02:14:54 pm IST, KUMAR CHETAN wrote:

PLEASE RESPOND

On Thursday, 22 October, 2020, 12:06:08 pm IST, KUMAR CHETAN wrote:

Dear Concern,

For Oct -20 Month also I have paid 15273 EMI instead of 13273 and as per customer care extra amount was supposed to be adjusted in Nov-20 EMI but now EMI for NOV again is showing 15663.

And still from 7 month payment has not been updated …I am paying something reflecting something customer

Is this the way for making money for paysense ..lot of complain is already showing consumer complain ..i will contact more people who has been charged extra amount and file case together if this issue is not resolved immediately

Inline image

On Friday, 9 October, 2020, 09:33:10 am IST, KUMAR CHETAN wrote:

PLEASE REPLY

On Tuesday, 6 October, 2020, 12:39:30 pm IST, KUMAR CHETAN wrote:

Hi,

Still payment has not been updated and fine has been increased for 5000 ..pending payment is showing 17000

please remove late fine so that i can pay this month EMI

On Friday, 18 September, 2020, 03:00:00 pm IST, KUMAR CHETAN wrote:

Simple question :-

How Long it will take to update ..I am following from last 4 month .

On Friday, 18 September, 2020, 02:44:33 pm IST, Ankita (PaySense) wrote:

##- Please type your reply above this line -##
Your request[protected] has been updated. To add additional comments, reply to this email.


Ankita (PaySense)

Sep 18, 2020, 2:44 PM GMT+5:30

Hi Chetan,

Greetings of the Day.

This email is in regards to the query received for your account - Payment not updated in the APP.

Apologies for the inconvenience caused to you.

We have received the EMI payment for your account. Due to an error, the payment made is not getting settled in the APP. Our concerned team is working on the same and the payment would be settled in the APP. Please don't make any payment against the incorrect penal amount shown in the APP.

Please be rest assured this won't impact your CIBIL nor your account.

I appreciate your patience and understanding in this.

Please check and do let us know if you have any queries.

Regards,
Ankita

Kumar Chetan

Sep 15, 2020, 2:50 PM GMT+5:30

Payment status not updated?

payment status still not updated

Kumar Chetan

Sep 15, 2020, 2:09 PM GMT+5:30

REMINDER -14

On Saturday, 12 September, 2020, 10:03:29 pm IST, KUMAR CHETAN wrote:

REMINDER -13

On Saturday, 12 September, 2020, 03:33:23 pm IST, KUMAR CHETAN wrote:

REMINDER -12

On Friday, 11 September, 2020, 10:01:32 am IST, KUMAR CHETAN wrote:

REMINDER -11

On Tuesday, 8 September, 2020, 09:29:05 pm IST, KUMAR CHETAN wrote:

REMINDER -10

CAN ANYONE UPDATE .

PAID 5TH MONTH EMI ALSO NOT 1 MONTHPAYMENT UPDATED NEITHER FINE HAS BEEN REMOVED BUT INCREASED


Willfile case FOR SAME ASAP IF NOT UPDATED WITHIN THIS WEEK .

On Friday, 4 September, 2020, 02:12:43 pm IST, KUMAR CHETAN wrote:

Still its Not updated nor fine has been removed ….Do you peoplegive this kind of service .

I have been following from last 4 months .You have same reply

On Tuesday, 25 August, 2020, 02:40:31 pm IST, KUMAR CHETAN wrote:

And Payment status not updated in APP.???Also pre Closing process of Loan and Amount required


Kumar Chetan

Sep 12, 2020, 10:03 PM GMT+5:30

REMINDER -13

On Saturday, 12 September, 2020, 03:33:23 pm IST, KUMAR CHETAN wrote:

REMINDER -12

On Friday, 11 September, 2020, 10:01:32 am IST, KUMAR CHETAN wrote:

REMINDER -11

On Tuesday, 8 September, 2020, 09:29:05 pm IST, KUMAR CHETAN wrote:

REMINDER -10

CAN ANYONE UPDATE .

PAID 5TH MONTH EMI ALSO NOT 1 MONTHPAYMENT UPDATED NEITHER FINE HAS BEEN REMOVED BUT INCREASED


Willfile case FOR SAME ASAP IF NOT UPDATED WITHIN THIS WEEK .

On Friday, 4 September, 2020, 02:12:43 pm IST, KUMAR CHETAN wrote:

Still its Not updated nor fine has been removed ….Do you peoplegive this kind of service .

I have been following from last 4 months .You have same reply

On Tuesday, 25 August, 2020, 02:40:31 pm IST, KUMAR CHETAN wrote:

And Payment status not updated in APP.???Also pre Closing process of Loan and Amount required


Kumar Chetan

Sep 12, 2020, 3:33 PM GMT+5:30

REMINDER -12

On Friday, 11 September, 2020, 10:01:32 am IST, KUMAR CHETAN wrote:

REMINDER -11

On Tuesday, 8 September, 2020, 09:29:05 pm IST, KUMAR CHETAN wrote:

REMINDER -10

CAN ANYONE UPDATE .

PAID 5TH MONTH EMI ALSO NOT 1 MONTHPAYMENT UPDATED NEITHER FINE HAS BEEN REMOVED BUT INCREASED


Willfile case FOR SAME ASAP IF NOT UPDATED WITHIN THIS WEEK .

On Friday, 4 September, 2020, 02:12:43 pm IST, KUMAR CHETAN wrote:

Still its Not updated nor fine has been removed ….Do you peoplegive this kind of service .

I have been following from last 4 months .You have same reply

On Tuesday, 25 August, 2020, 02:40:31 pm IST, KUMAR CHETAN wrote:

And Payment status not updated in APP.???Also pre Closing process of Loan and Amount required


Kumar Chetan

Sep 11, 2020, 10:01 AM GMT+5:30

REMINDER -11

On Tuesday, 8 September, 2020, 09:29:05 pm IST, KUMAR CHETAN wrote:

REMINDER -10

CAN ANYONE UPDATE .

PAID 5TH MONTH EMI ALSO NOT 1 MONTHPAYMENT UPDATED NEITHER FINE HAS BEEN REMOVED BUT INCREASED


Willfile case FOR SAME ASAP IF NOT UPDATED WITHIN THIS WEEK .

On Friday, 4 September, 2020, 02:12:43 pm IST, KUMAR CHETAN wrote:

Still its Not updated nor fine has been removed ….Do you peoplegive this kind of service .

I have been following from last 4 months .You have same reply

On Tuesday, 25 August, 2020, 02:40:31 pm IST, KUMAR CHETAN wrote:

And Payment status not updated in APP.???Also pre Closing process of Loan and Amount required


Kumar Chetan

Sep 8, 2020, 9:29 PM GMT+5:30

REMINDER -10

CAN ANYONE UPDATE .

PAID 5TH MONTH EMI ALSO NOT 1 MONTHPAYMENT UPDATED NEITHER FINE HAS BEEN REMOVED BUT INCREASED


Willfile case FOR SAME ASAP IF NOT UPDATED WITHIN THIS WEEK .

On Friday, 4 September, 2020, 02:12:43 pm IST, KUMAR CHETAN wrote:

Still its Not updated nor fine has been removed ….Do you peoplegive this kind of service .

I have been following from last 4 months .You have same reply

On Tuesday, 25 August, 2020, 02:40:31 pm IST, KUMAR CHETAN wrote:

And Payment status not updated in APP.???Also pre Closing process of Loan and Amount required


Kumar Chetan

Sep 4, 2020, 2:13 PM GMT+5:30

Still its Not updated nor fine has been removed ….Do you peoplegive this kind of service .

I have been following from last 4 months .You have same reply

On Tuesday, 25 August, 2020, 02:40:31 pm IST, KUMAR CHETAN wrote:

And Payment status not updated in APP.???Also pre Closing process of Loan and Amount required


Mayuri (PaySense)

Aug 26, 2020, 1:29 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

With regards to your query on EMI not updated, this is a known issue. Do not worry, we have received your payment and will be updated in the app soon.

I understand your concern that you need to foreclose the loan but there is a minimum requirement of successful 6 EMI payments. I am sorry to say but currently, you do not fulfill the minimum criteria you will have to wait until 6 EMI are paid and updated in the APP.

I appreciate your understanding in this matter.

Feel free to contact us If you have any other concerns.

Regards,
Team Paysense

Note: Foreclosure is accepted between 10th to 22nd of every month.

Kumar Chetan

Aug 25, 2020, 2:40 PM GMT+5:30

And Payment status not updated in APP.???Also pre Closing process of Loan and Amount required


Mayuri (PaySense)

Aug 25, 2020, 1:38 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

We are sorry to inform you that we have not received an update from the concerned team with regards to the late payment charges. It is a known query. I request you to kindly wait and will update you when we will have a proper update on the same.

I appreciate your patience and understanding in this.

Regards,
Mayuri

Kumar Chetan

Aug 24, 2020, 10:39 AM GMT+5:30

Awaiting for reply regarding paymentupdate and remove my fine charges .

Please let me know process andAmount to close this loan …I wanted toclose this loan immediately

On Thursday, 20 August, 2020, 06:33:33 pm IST, KUMAR CHETAN wrote:

How many more seven daysrequired .

Listening from last 3 months.


Kumar Chetan

Aug 20, 2020, 6:33 PM GMT+5:30

How many more seven daysrequired .

Listening from last 3 months.


Mayuri (PaySense)

Aug 18, 2020, 12:59 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

Please accept our sincere apologies for the inconvenience caused to you with regards to the late payment fees.

We have forwarded your request to our concerned team and requesting you to wait for the next 5 to 7 working days and if you see any late payment charges please do not make the payment.

Until then please bear with us.

I appreciate your understanding in this matter. Feel free to contact us If you have any other concerns.

Regards,
Mayuri


Mayuri (PaySense)

Aug 14, 2020, 2:14 PM GMT+5:30

Hi Kumar Chetan,

Please accept our sincere apologies with regards to the late payment fees.

I have escalated to the concerned team on the same and will update you on the same once I get a revert from them. I request you to kindly wait until then.

I appreciate your patience and understanding in this.

Regards,
Mayuri

Mayuri (PaySense)

Aug 12, 2020, 10:44 AM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

We are sorry to inform you that late payment fees is a known issue and I have already escalated it to the concerned team and we are working on the same to get it fixed as early as possible.

Until then please bear with us.

I appreciate your understanding in this matter. Feel free to contact us If you have any other concerns.

Regards,
Mayuri

Kumar Chetan

Aug 11, 2020, 12:53 PM GMT+5:30

Hi,
As per below mail ..
Paid EMI other than fine charges .please arrange to reflect in App and remove fine .
thanks


Mayuri (PaySense)

Aug 10, 2020, 12:08 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

Please accept our sincere apologies for the inconvenience caused to you with regards to the late payment fees.

We have forwarded your request to our concerned team and requesting you to wait for the next 5 to 7 working days and if you see any late payment charges please do not make the payment.

Until then please bear with us.

I appreciate your understanding in this matter. Feel free to contact us If you have any other concerns.

Regards,
Mayuri


Kumar Chetan

Aug 7, 2020, 6:10 PM GMT+5:30

Hi,

Please read below pointers carefully and reply

· Why late fine has been charged for 1180 RS whenthere was delay from paysense side in updating payment, I will not able to payfine kindly remove and update balace amount .

· How is it possible where payment is due and penalty has been updatedproperly andprevious payment you are not ableto update from last 2 month .

· Can youshare some deadline, other thanescalation .

· Last sorry to say please do not reply same thing…I already have escalated and it will be updated Soon

I will be waiting till Monday if my fine has not been removed and paymentwill not get updated, I will be filing case in consumer court .i cannot sendmore mails

thanks


Mayuri (PaySense)

Aug 5, 2020, 6:42 PM GMT+5:30

Hi Kumar Chetan,

Please accept our sincere apologies with regards to the late payment fees.

I have escalated to the concerned team on the same and will update you on the same once I get a revert from them. I request you to kindly wait until then.

I appreciate your patience and understanding in this.

Regards,
Mayuri

Kumar Chetan

Aug 4, 2020, 8:21 PM GMT+5:30

Hi mayuri please read mail properly nd den reply
I have asked for late fine .why should I payif last payment was not updated.
Please share dedline to update payment.
Don't reply with excuses u have escalated issue which I m hearing from last 2 month
Else please share your senior number if you are not capable to solve issue.
On Tuesday, 4 August, 2020, 01:42:45 pm IST, Mayuri (PaySense) wrote:

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Mayuri (PaySense)

Aug 4, 2020, 1:42 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

I have already escalated your case to the concerned team to get updated your last 2 payments at the earliest. I request you to please be patient with us while we work on the issue.

further, We are sorry to inform you that currently due to some technical reasons we are unable to provide loan foreclosure details.

I appreciate your understanding in this.

Feel free to write back to us in case of any further queries.

Regards,
Team Paysense


Kumar Chetan

Aug 3, 2020, 9:01 AM GMT+5:30

Hi,
Please remove my late fine .
I can't pay late fine..late payment was done since my last payment was not updated why it not been updated till date and why last month late fine has been added to Aug emi .
Please let me know amount required to close this loan in this situation I can't carry loan for next 9 or 10 months.

On Monday, 3 August, 2020, 08:49:17 am IST, Support Team (PaySense) wrote:

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Kumar Chetan

Aug 3, 2020, 8:49 AM GMT+5:30

Late Payment Charges & Penal Charges

my due date is 5th Aug ..why 1180 fine has been charged

Kumar Chetan

Aug 3, 2020, 8:46 AM GMT+5:30

Hi,
Sorry to tell you I will go to consumer court.
There is no technical issues in charging late fine (I have paid late since my last payment was not updated)
There is no technical issues in updating due amount .
Please remove late fee and update my payment else there is no option after this much of follow up .
Thanks
On Saturday, 1 August, 2020, 01:26:28 pm IST, Mayuri (PaySense) wrote:

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Mayuri (PaySense)

Aug 1, 2020, 1:26 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

I am truly sorry for the unexpected delay in our process and the events leading to an unpleasant experience for you.

I have already escalated the case to the concerned team and I will update you on the payment status once I get an update from the relevant team.

I appreciate your patience in the interim.

Regards,
Mayuri

Mayuri (PaySense)

Jul 29, 2020, 6:27 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

I truly understand your concern with regards to the EMI payment. However, not paying EMI on the due date, will lead to an increase in the penal charges. Hence, request you to make due payment of your upcoming EMI.

I have already escalated your case to the concerned team to get updated your last 2 payments at the earliest. I request you to please be patient with us while we work on the issue.

I appreciate your patience and understanding in the interim.

Regards,
Mayuri

Kumar Chetan

Jul 28, 2020, 9:27 AM GMT+5:30

Hi,
Thanks for reply .
I have started getting Payment reminder for next month .please advise why should I pay without getting updated for last 2 months .

Hi KUMAR CHETAN, EMI for your PaySense loan is due on 5th Aug 2020. If you are financially impacted by COVID-19, please go through our updated policy for Aug 2020 here : https://bit.ly/3489EqX. Please ignore if your last EMI was in July 2020.


Mayuri (PaySense)

Jul 27, 2020, 3:01 PM GMT+5:30

Hi Kumar Chetan,

Greetings from PaySense.

I understand your concern that your EMI payment is still reflecting to be under processing. However, this is a technical issue and I have already escalated the same to the concerned team and I am truly sorry for the unexpected delay in our process and the events leading to an unpleasant experience for you.

We need more time to research your complaint. The company takes your complaint seriously. We are currently working on your issues and will respond when completed.

I appreciate your patience and understanding in the interim.

Regards,
Mayuri


Kumar Chetan

Jul 24, 2020, 8:49 PM GMT+5:30

Thanks for atleast some logical reply.
But still after reply of 4 days nothing has been done ..and after 10 days u people will start following for next month emi ..on which faith I should pay .
Please share your senior direct number so that I can explain my queries
On Wednesday, 22 July, 2020, 02:01:04 pm IST, Keshav Naicker (PaySense) wrote:

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Keshav Naicker (PaySense)

Jul 22, 2020, 2:01 PM GMT+5:30

Hi Kumar Chetan,

Sorry for the delay in reply and for the inconvenience caused to you.

I do understand your concern that despite making the proper payments your payments are under processing. However, I have addressed your case to the relevant team and the payments will be settled in the App.

I am so sorry that I have not yet provided a resolution to you within the committed time. Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this instance – and that’s unacceptable.

I have re-escalated the case with the concern team. Please be assured we have received complete payment from your end on July 2020 and the same has been updated in our system. This will not impact your Credit Profile.

Your patience is highly appreciated in the interim.
Regards,
Rukmani R

Kumar Chetan

Jul 21, 2020, 10:48 AM GMT+5:30

It's more tha 2 months not 4 or 5 days .
Please reply
On Monday, 20 July, 2020, 08:52:39 pm IST, Support Team (PaySense) wrote:

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Kumar Chetan

Jul 20, 2020, 8:23 PM GMT+5:30

how much time is required to update pay5in app.
please let me know will message after that please dont reply with excuses of technical issues it can't be for 2 months

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